Common Problems

How to Erase MailPoet Data?

When you uninstall and delete the MailPoet plugins from your website, all data created with MailPoet—such…
Images Not Displayed In Emails

There are many reasons why the newsletters’ images would not be displayed properly on an email…
Blank MailPoet Admin Pages

If the MailPoet pages (Settings, Emails, Subscribers, etc) in your wp-admin dashboard are displaying blank pages,…
Troubleshooting Post Notifications Emails

Issues with Post Notification emails not sending as expected can be caused by a variety of…
Sending Does Not Work (Troubleshooting)

If you have been through the basic steps in setting up the MailPoet plugin, and outgoing…
The Captcha Image Doesn’t Show Up

Sometimes you can see the following errors in MailPoet: Inaccurate tracking of email open clicks CAPTCHA not…
Solving Database Connection Issues

“Unable to connect to the database” error “General Error: 2006 MySQL Server has Gone Away” error…
Your FROM address cannot be @yahoo.com, @gmail.com, @outlook.com

We do not allow using your personal Yahoo, Gmail, Outlook, AOL, etc. email address as the…
The Newsletters Are Not Being Received

If you or your subscribers are not receiving newsletters, previews or test emails, first do the…
Error messages when subscribing through a MailPoet form

You’ll soon be able to send once our team reviews your account. In the meantime, you…
How to Create an Administrator Account

Our support team sometimes needs administrator access to your website to better assist you. Here’s how to…
How to Test for Theme and Plugin Conflicts

Quick links: How to identify a conflict? Why do they happen? How to determine which plugin…
How to Solve 3rd-party CSS Menu Conflict

MailPoet has a no-conflict system preventing other scripts and styles from breaking our admin pages, so…
Error: You have an older version of the Premium plugin.

If you are seeing this error message on your MailPoet admin pages and there is no…
How To Fix The “The email could not be saved. Please, clear browser cache and reload the page” Error

Sometimes you can get the following error when trying to save your MailPoet email: The email…
Newsletters’ Links Redirecting to Homepage or 404

You may have noticed or received complaints from your subscribers about links in your newsletter email…
What Should I do if my MailPoet Key is Deactivated on its Own?

Occasionally, you can run into an issue when your MailPoet key gets deactivated and returned as invalid…
What are Spam Traps?

Spam traps are email addresses used by Internet Service Providers (ISPs) and blocklist operators to filter…
How To Resolve the “Could not connect to SMTP host” Error

If you’re using your host or a third-party as your sending method you might encounter the “Could…
cURL issue 28: Connection timeout

If you see this error message displayed in your WordPress admin, it means something is preventing…