Error messages when subscribing through a MailPoet form
You'll soon be able to send once our team reviews your account. In the meantime, you can send previews to your authorized emails.
This message will show up while your subscription hasn't been approved manually by our team. If you've answered our pre-approval questions in order to get the plan approved, please be patient and wait for our support team to contact you.
If you don't see any questions to be answered or if you haven't received any message from us after 48h, please contact our support team via email.
Something went wrong with your subscription. Please contact the website owner.
This error message will be displayed for the users trying to subscribe to your newsletter if the sending method is not working.
The subscribers will be added to the MailPoet list, however, they won't receive the confirmation email and will remain as " Unconfirmed". You'll need to resend the confirmation email to these users once the problem is solved.
If you're sending with the MailPoet Sending Service, it could be due to having the sending suspended, not approve yet or because you're trying to use an unauthorized email as the FROM email address.
Sorry, but we couldn't connect to the MailPoet server. Please refresh the web page and try again.
This is likely to happen if you have a caching plugin installed.
In this case, you can:
- Exclude the page where you have the form placed from the caching settings. Here are some guides on how to do it:
- Add a Captcha to Subscription Forms. If you are using a caching plugin, it's possible the unique security token is cached and causing the issue. When using reCAPTCHA, the security token isn't used.
- Use the iFrame version of the subscription form. You can get this code by going to MailPoet > Forms > edit the form > Form Placement panel.
That happens because we don’t allow too many subscriptions with the same IP address for logged out users. It means the more times you try to subscribe - the longer you have to wait for subscribe again.
It's actually the expected behavior to avoid spammy subscriptions in a short amount of time. If you have different users trying to subscribe (using their own IP addresses), they won't get this error message.
Subscription Error: Missing value for custom field "<custom field name>"
If a custom field is set to be mandatory in the MailPoet's form editor, it has to be included in all forms.
If you're using a third-party form plugin integrated with MailPoet and you're getting this error message when trying to subscribe, it means you have a custom field created with our own subscription form and set as mandatory, but it hasn't been added to the third-party form.
To remove the custom field from our form, please follow these instructions.
An error has happened while performing a request, please try again later.
If you're seeing this error message when using a MailPoet version higher than 3.60.4, it means the subscription form is not working as expected because your website is using an older jQuery version.
We recommend using jQuery 3.6.0 and we only support 2.2.4+ or 1.12.4+, so you'll need to update the jQuery version for your website in order to get it fixed. Alternatively, you can roll back to an older version of MailPoet (not recommended).
If you're using a recent version of jQuery and the error persists, it could be that you have ModSecurity enabled and it's blocking the requests coming from our form. In this case, we recommend contacting your hosting support to see if ModSecruity is enabled and if you can disable it for the page where the form is placed.