Error messages when subscribing through a MailPoet form
Something went wrong with your subscription. Please contact the website owner.
This error message will be displayed for the users trying to subscribe to your newsletter if you have a sending issue. It could be due to having the sending suspended or because you're trying to use an unauthorized email as the FROM email address.
Sorry, but we couldn't connect to the MailPoet server. Please refresh the web page and try again.
This is likely to happen if you have a caching plugin installed.
In this case, you can:
- Exclude the page where you have the form placed from the caching settings. Here are some guides on how to do it:
- Add a Captcha to Subscription Forms. If you are using a caching plugin, it's possible the unique security token is cached and causing the issue. When using reCAPTCHA, the security token isn't used.
- Use the iFrame version of the subscription form. You can get this code by going to MailPoet > Forms > edit the form > Form Placement panel.
That happens because we don’t allow too many subscriptions with the same IP address for logged out users. It means the more times you try to subscribe - the longer you have to wait for subscribe again.
It's actually the expected behavior to avoid spammy subscriptions in a short amount of time. If you have different users trying to subscribe (using their own IP addresses), they won't get this error message.