The Newsletters Are Not Being Received
If you or your subscribers are not receiving newsletters, previews or test emails, first do the following:
- Wait 10 minutes;
- Then, check all your folders including the spam folder.
Quick links:
Sending with the MailPoet Sending Service
1. First time sending an email
If you're sending with MailPoet for the first time, it might take up to 20 minutes for emails to arrive, especially with Gmail. This is due to us sending with a special quarantine server to ensure addresses are valid and ensure the integrity of our reputation as senders.
2. Check your SPF record
Users sending with our sending service will have their messages signed with DKIM automatically. No need to set up anything.
However, you may experience deliverability issues if you're sending with us and still have an SPF record set up for another service, like Google Suite (Google Apps).
You can simply use this tool to check your SPF and DKIM keys.
In this case, you need to include our sending service domain (include:spf.sendingservice.net) by editing your existing SPF record or simply remove it.
Example of SPF record before:
v=spf1 include:spf.protection.outlook.com include:sendgrid.net -all
Example of SPF record after adding our sending service domain:
v=spf1 include:spf.protection.outlook.com include:sendgrid.net include:spf.sendingservice.net -all
You can change it on your hosting cPanel. Use the guides here to help you.
3. Downgraded or suspended account
MailPoet automatically downgrades senders with a list with a significant hard bounces emails detected (lots of invalid addresses that bounce) or with low engagements to less reputable servers. Good senders with clean lists are rewarded with our best servers.
If we detect too many spam complaints from your subscribers or too many hard bounces, sending will be suspended for your account and you'll need to contact our Support team to have it reactivated if it's possible.
4. We do not send to disposable and role-based email addresses
MailPoet doesn't send emails to disposable email addresses and role-based addresses (i.e., webmaster@domain.com, postmaster@domain.com or abuse@domain.com).
Sending with "Other" sending method
1. Sending is not working
You can go through this checklist of common sending issues.
Otherwise, consider signing up to the MailPoet Sending Service because of these 8 good reasons. We offer a free sending plan which is worth considering.
2. Missing SPF and DKIM records
You can run a spam score test if you want more information about your deliverability.
If you need to add an SPF or DKIM records on your website's DNS, please contact your host company support or the third party sending service you're using to have assistance.
3. You've reached your sending limit
If you’re sending with your own website ("Your web host / web server" option) or your host’s SMTP account ("Third-party" option), then you'll need to be aware of the limits imposed by your host. Check this list of hosts and their email sending limits.
Our support team can help you
We're happy to help if you're not sure what to do. Our support team helps a lot of users get started on the right foot within 24 hours.
You can contact us here or use the form at the bottom right of MailPoet by clicking on this icon:
