The Newsletters Are Not Being Received
If you or your subscribers are not receiving newsletters, previews or test emails, first do the following:
- Wait 10 minutes;
- Then, check all your folders including the spam folder.
Sending with the MailPoet Sending Service
If you're sending with MailPoet for the first time, it might take up to 20 minutes for emails to arrive, especially with Gmail. This is due to us sending with a special quarantine server to ensure addresses are valid and ensure the integrity of our reputation as senders.
MailPoet automatically downgrades senders with a list that appears to be old (lots of invalid addresses that bounce) or with low engagements to less reputable servers. Good senders with clean lists are rewarded with our best servers.
Moreover, MailPoet doesn't send emails to disposable email addresses and non-specific addresses (i.e., email@example.com, firstname.lastname@example.org or email@example.com).
Sending with your host
You can go through this checklist of common sending issues.
Otherwise, consider signing up to the MailPoet Sending Service because of these 8 good reasons.
We offer a free sending plan which is worth considering.
Our support team can help you
We're happy to help if you're not sure what to do. Our support team helps a lot of users get started on the right foot within 24 hours.
You can contact us here or use the form at the bottom right of MailPoet by clicking on this icon: