The Newsletters Are Not Being Received
If you or your subscribers are not receiving newsletters, previews or test emails, first do the following:
- Wait 10 minutes;
- Then, check all your folders including the spam folder.
Sending with the MailPoet Sending Service
1. First time sending an email
If you're sending with MailPoet for the first time, it might take up to 20 minutes for emails to arrive, especially with Gmail. This is due to us sending with a special quarantine server to ensure addresses are valid and ensure the integrity of our reputation as senders.
2. Downgraded or suspended account
MailPoet automatically downgrades senders with a list with significant hard bounce emails detected (lots of invalid addresses that bounce) or with low engagements to less reputable servers. Good senders with clean lists are rewarded with our best servers.
If we detect too many spam complaints from your subscribers or too many hard bounces, sending will be suspended for your account and you'll need to contact our Support team to have it reactivated if it's possible.
3. We do not send to disposable and role-based email addresses
MailPoet doesn't send emails to disposable email addresses and role-based addresses (i.e.: email@example.com, firstname.lastname@example.org or email@example.com).
4. Authentication issues
You may need to set up DKIM for your domain if you have a DMARC policy set up for your sender domain with the "p=quarantine" or "p=reject" policy and you are using our MailPoet Sending Service. This should improve your deliverability and fix spoofing issues.
5. Your REPLY-TO address is different from your FROM email address
In general, using two different addresses for FROM and REPLY-TO can be viewed negatively by spam filters.
We allow you to use a free email address as the FROM address when sending your emails through the MailPoet Sending Service because the FROM address will be rewritten on send. However, if you still have your free email address in the REPLY-TO setting, it's probably that your deliverability will be affected by using two different domains in the email header.
Sending with "Other" sending method
1. Sending is not working
You can go through this checklist of common sending issues.
2. Missing SPF and DKIM records
You can run a spam score test if you want more information about your deliverability.
If you need to add an SPF or DKIM record on your website's DNS, please contact your host company support or the third party sending service you're using to have assistance.
3. You've reached your sending limit
If you’re sending with your own website ("Your web host / web server" option) or your host’s SMTP account ("Third-party" option), then you'll need to be aware of the limits imposed by your host. Check this list of hosts and their email sending limits.
4. You're sending emails from a free email address
If you have set your own personal free email address (i.e.: Gmail.com, Hotmail.com, Yahoo.com) as the FROM email address in the MailPoet's settings, this could be affecting your deliverability. To combat spam and phishing, large email providers (Yahoo, Gmail, Outlook, AOL, etc.) only allow their users to send emails from their inboxes and not a third party, like MailPoet. We always recommend using an email address from your own custom domain instead.
Our support team can help you
We're happy to help if you're not sure what to do. Our support team helps a lot of users get started on the right foot within 24 hours.
You can contact us here or use the form at the bottom right of MailPoet by clicking on this icon: