FAQ

How to Erase MailPoet Data?

When you uninstall and delete the MailPoet plugins from your website, all data created with MailPoet—such…
How Do I Resend the Confirmation Email?

If you have the sign-up confirmation feature enabled, subscribers that subscribed to your newsletters but haven’t…
Does MailPoet use wp_mail?

It does not. It uses PHPMailer instead.
[FAQ] The Free Version 500 Subscribers Limit

You can subscribe to our free plan up to 500 subscribers and send all your emails…
[FAQ] New Pricing Restructure April/2024

On April 1st, 2024, we’ll be introducing some changes to our current plans, licenses, and pricing…
Do I need to have both plugins active? MailPoet and MailPoet Premium?

Short answer: Yes! Long answer: The Premium plugin of MailPoet compliments and enables the Premium features…
Why Can’t I See the Detailed Stats?

It could be that you have a paid subscription and the MailPoet Premium plugin is installed and…
Why Sending is Paused when Using SMTP?

If you’re using SMTP as your sending method and sending has been paused, it could be due…
[FAQ] MailPoet 2 Retirement

On July 31, 2022, we will be discontinuing the MailPoet 2 service completely. We strongly recommend…
[FAQ] Post Notifications

1. Which posts are going to be sent when I first create a Post Notification? When…
Does MailPoet Support Custom HTML Templates?

Custom HTML cannot be included in a newsletter using our email editor. It will be automatically…
Does MailPoet Work with Multisite?

MailPoet does not officially support Multisite websites. The functionalities of the plugin should work fine in…
MailPoet Acquired by WooCommerce: Your Questions Answered

On December 7 2020, MailPoet was acquired by WooCommerce. We understand that our existing customers may…
Why MailPoet Disappeared from my WordPress Dashboard?

In certain circumstances, if MailPoet detects problems with itself, it may be automatically disabled by itself…
Does MailPoet Have This Feature?

Check our features here. You can also see our roadmap and submit feature requests here: feedback.mailpoet.com
Is MailPoet GDPR Compliant?

Yes, we are GDPR compliant and we have a Data Processing Agreement. If you need a…
How to Disable Google Fonts?

We understand that some users are not happy about loading Google Fonts, and that’s why we…
Why Can’t I Delete my Subscribers?

If you cannot delete a subscriber, it means they’re probably added to the WordPress Users list…