[FAQ] The Free Version 500 Subscribers Limit

You can subscribe to our free plan up to 500 subscribers and send all your emails with our own sending service for free!

1. Why does this limit exist?

We've kept most of MailPoet free and the huge majority of free users is a testament to this great value we have always wanted to offer.

2. How is this 500 limit calculated?

All users with the status of Subscribed, Unconfirmed, and Inactive will be counted. This is also valid for users added to the WordPress Users list and the WooCommerce Customers list, meaning they are counted as well. 

For example, if you have 500 confirmed MailPoet subscribers and 2 confirmed WordPress users, your total subscriber count will be 502.

3. What happens if I go over the 500 subscriber limit?

If you go over this limit, you'll receive an email notifying you that you had exceeded your subscribers' limit. If you don't take any action, sending will be disabled and you'll be shown a page to upgrade. 

Visitors to your site can still sign up for your newsletters and you can continue to delete and import additional subscribers by accessing the MailPoet > Subscribers page.

4. Is there a limit to the number of newsletters that I can send?

In addition to the 500 subscribers limit, you can also send up to 1,500 emails per month with the free version. 

5. How many free plans can I subscribe to per account?

You can subscribe to 2 free plans per account. Note that we will take into account any type of free subscription (currently available or available at any point in the past). This means that the Free Plan (new free plan), Starter Plan, free subscription up to 2,000 subscribers (retired), free subscription up to 1,000 subscribers (retired), or a mix of two of them.

6. What about a Multisite install?

Multisite is not supported since Version 3.0.8.