Why Can't I See the Detailed Stats?

If you're not able to see the Detailed Stats of your emails, it can be mostly for three reasons:

1. The MailPoet Premium Plugin is not installed or activated

In this document, you can learn how to manually install and activate our Premium plugin.

2. The MailPoet Premium Plugin is not updated to the latest version

If the update is not being shown, you can try to force the update to show up by going to the  WordPress Dashboard > Updates and click on the "Check again" button.

If it doesn't work, you can delete the old plugin from the Plugins page and manually install it again by downloading the .zip file from your MailPoet account and then uploading it on the WordPress dashboard > Plugins page.

3. The Stats Tracking feature is disabled

In this case, please ensure that the "Engagement analytics tracking" in the MailPoet > Settings > Advanced tab is set to "full". If you sent emails while this option was disabled, enabling it back won't bring you the stats for those emails that were already sent, it will work just for the future ones.

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