It could be that you have a paid subscription and the MailPoet Premium plugin is installed and active, but you don’t have access to the Premium features, or you see this notification when checking the detailed stats:

This can happen mostly for three reasons:

1. The MailPoet Premium Plugin is not installed or activated

In this article, you can learn how to manually install and activate our Premium plugin.

2. The MailPoet Premium Plugin is not updated to the latest version

Check that the MailPoet Premium plugin is on the same version as the core/free MailPoet plugin (at least for the first two numbers in the X.Y.Z version number).

We have more information about this in our guide here, along with steps for resolving any issues: keeping the MailPoet Premium plugin updated.

3. The Stats Tracking feature is disabled

If the problem is only affecting the detailed stats, please ensure that the “Engagement analytics tracking” in the MailPoet > Settings > Advanced tab is set to “full”. If you sent emails while this option was disabled, enabling it back won’t bring you the stats for those emails that were already sent, it will work just for the future ones.