How to Improve Open and Click Rates

My Open Rate is 0%!

If no one ever opened your emails, there's a good chance they were never delivered. 

In this case, please read the article The Newsletters Are Not Being Received.

If you're sending with the MailPoet Sending Service, and emails are showing as sent but not arriving, please ensure you don't have a conflicting SPF record. This is quite common and easy to fix as explained in this guide Email Authentication: SPF and DKIM.

How to improve it?

What you need to check and what you can do to have better open rates:

1. Make sure Inactive Subscribers feature is enabled

MailPoet automatically stops sending emails to your inactive subscribers by default after 6 months of inactivity.

2. Check your SPF and DKIM records

You can simply use this tool to check your SPF and DKIM keys. Authentication issues can affect your deliverability and prevent some emails from being received. Please read more about it: Email Authentication: SPF and DKIM

3. Clean your list

When sending with MailPoet Sending Service, users automatically have bounce management enabled. However, this is a feature to help you keep your lists clean. Before sending your newsletters, is very important that you ensure you're sending only to valid email addresses and not to fake sign-ups or old addresses that no longer exist. We recommend using services like BriteVerify or DataValidation.

4. Reconfirm your subscribers

Not sure if you have your subscriber's permission to send them emails? The best solution is to simply reconfirm subscribers to your list. This way, you'll make sure you're sending to people that want to hear from you and that won't flag your email as

5. Don't send to a purchased list

If you purchased an email list, you’re probably getting low open rates and high bounce rates, which may get your account suspended. Please refer to this article.

And also...

What’s a good open rate?

It really depends on the size of your subscriber list. Logically, if you have a small list, each newly opened email will make a larger difference to the rating results than if you have a big list.

Although we refuse to be nailed down to specific percentages, we would say that if you’re getting less than 10% opens, something is wrong.

How are open and click rates calculated?

Open rate is a measure of how many people on an email list opened a particular email campaign. It is most commonly expressed as a percentage and calculated by dividing the number of email messages opened by the total number of email messages sent ( excluding those that bounced).

The email will not be counted as an open until one of the following occurs:

  1. The recipient enables the images in the email, or
  2. The recipient interacts with the email by clicking on a link

MailPoet rates are calculated on a  per subscriber basis, rather than total values. This is called unique and it means that if one subscriber opens the email 5 times, then it only counts once, so you could never have more than 100%. This is a much more accurate way of calculating how many people have enjoyed your newsletter.

Open rate % = (Opens ÷ Emails Delivered) x 100

Click rate is a percentage that tells you how many successfully delivered campaigns registered at least one click.

Click rate % = (Clicks ÷ Emails Delivered) x 100

Improving Your Email Click Rates

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