How to Set a Plan to be Cancelled

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Setting the plan to be cancelled

If you want to cancel your subscription, you can do it from your MailPoet account.

Note: this is not possible if your subscription is pending approval. In this case, please get in touch with support through the Sales form.

1. Go to your MailPoet account and click on the "Upgrade, cancel or reset domain" link for the plan you want to cancel:

2. Click on the " Cancel subscription" button:

Note the plan won't be immediately cancelled. It will be set to be cancelled by the end of the current billing period.

It means it will remain valid until the end of the current billing period, and you can continue using it. For example, if you purchased or renewed your subscription on the 3rd of the month and canceled on the 5th, the subscription is still active until the following 3rd of the month.

3. Confirm cancellation:

4. Back to My Subscriptions page, you'll see a note saying when the plan will be cancelled. If you made a mistake or changed your mind, you can reactivate the subscription by clicking the "Don't cancel subscription" green button.

Note: A plan set to be cancelled cannot have its domain reset. The key can't be activated anymore for any website while the plan's status is "cancelling".

Disabling the automatic renewal

When you purchase a MailPoet license, it will be automatically renewed for the next month/year.

You can check when it will be renewed by going to your  MailPoet account > My Subscriptions tab:

You should receive at least two notification emails from us before the license is automatically renewed.

Although disabling the auto-renewal feature is not possible, you can stop it by setting your subscription to be cancelled by the end of the current billing period.

How the refund policy works

Creator plans

MailPoet offers a 30-day refund policy for the Creator plan, as it doesn't include sending with the MailPoet Sending Service.

If you’re not 100% happy with your MailPoet Premium license in the first 30 days after purchase, we’ll happily refund your license's cost. Just contact us via email.

Business and Agency plans

A 30-day refund policy applies to both Monthly and Annual sending plans (Business and Agency)   only in exceptional cases, such as:

  • the key activation has never been validated for any website and/or you haven't sent any email through our servers;
  • it's a duplicated subscription or it has been purchased by mistake;
  • it's a fraudulent payment;
  • the user didn't agree with the auto-renewal and didn't receive our notification emails about it;
  • MailPoet plugin doesn't work and the Support team could not find the issue to make it work.

Further than those exceptions, we won't offer refunds for our sending plans regardless of the purchase within the first 30 days.

Banned accounts

According to our Anti-Spam policy, if you’re sending unsolicited emails to your mailing list or prohibited content through our servers, MailPoet reserves the right to:

  1. Pause the sending for your account;
  2. Decline a full refund.

In more severe cases, where we don’t have the user's collaboration to solve any deliverability or consent issues, we can terminate our services to such users without any refund option.

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