Refund Policy

Creator plans

MailPoet offers a 30-day refund policy for the Creator plan, as it doesn't include sending with the MailPoet Sending Service.

If you’re not 100% happy with your MailPoet Premium license in the first 30 days after purchase, we’ll happily refund your license's cost. Just contact us via email.

Business and Agency plans

A 30-day refund policy applies to both Monthly and Annual sending plans (Business, Basic, Pro, and Agency)  only in exceptional cases, such as:

• the key activation has never been validated for any website and/or you haven't sent any email through our servers;
• it's a duplicated subscription or it has been purchased by mistake;
• it's a fraudulent payment;
• the user didn't agree with the auto-renewal and didn't receive our notification emails about it;
• MailPoet plugin doesn't work and the Support team could not find the issue to make it work.

Further than those exceptions, we won't offer refunds for our sending plans regardless of the purchase within the first 30 days.

Banned accounts

According to our Anti-Spam policy, if you’re sending unsolicited emails to your mailing list or prohibited content through our servers, MailPoet reserves the right to:

1. Pause the sending for your account;
2. Decline a full refund.

In more severe cases, where we don’t have the user's collaboration to solve any deliverability or consent issues, we can terminate our services to such users without any refund option.