[FAQ] The Free Version 1,000 Subscribers Limit

You can subscribe to our free Premium sending plan up to 1,000 subscribers, have access to all Premium features and send all your emails with our own sending service for free!

1. Why does this limit exist?

We've kept most of MailPoet free and the huge majority of free users is a testament to this great value we have always wanted to offer.


2. How is this 1,000 limit calculated?

All users with the status of Subscribed, Unconfirmed and Inactive will be counted. This is also valid for users added to the WordPress Users list and the WooCommerce Customers list, meaning they are counted as well. 

For example, if you have 1,000 confirmed MailPoet subscribers and 2 confirmed WordPress users, your total subscriber count will be 2002.


3. What happens if I go over the 1,000 subscriber limit?

If you go over this limit, you'll receive an email notifying that you had exceeded your subscribers limit. If you don't take any action, sending will be disabled and you'll be shown a page to upgrade

Visitors to your site can still sign up for your newsletters and you can continue to delete and import additional subscribers by accessing the MailPoet > Subscribers page.


4. Is there a limit to the number of newsletters that I can send?

When using the MailPoet Sending Service, there is no limitation on the number of emails sent by the plugin itself. The only limit we have is the number of unique email addresses you can send to.


5. How many free plans can I subscribe to per account?

You can subscribe to 2 free plans per account. Need more? Purchase the Agency license.


6. What about a Multisite install?

Multisite is not supported since Version 3.0.8.

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