Authorizing FROM Email Addresses
Sending emails with the MailPoet Sending Service requires you to use a real and valid email address that belongs to you. This means that if you are sending with the MailPoet Sending Service, you need to authorize your email addresses used as the Sender to prevent phishing or email spoofing (e.g., sending emails as firstname.lastname@example.org).
How to authorize an email address
- Click on the " Authorize your email in your account now" button or simply go to your MailPoet account > My Authorized Emails tab and add the email address you want to use as the FROM address to be authorized to send your newsletters. You can add as many addresses as you will use to send your emails from.
- After doing it, check your inbox. You should receive an email with a "Confirm authorization" link to click on and confirm you requested to authorize this email address:
- You will be redirected to your MailPoet account and now you're ready to use this email address.
Note: If you don't receive this email, please try to remove the email address from the account by clicking on the Trash icon and re-adding it. If you still don't receive it, please get in touch with us.
How to authorize your sender domain
Instead of authorizing email addresses individually, you can authorize your sender domain by adding DKIM records.
After authorizing your sender domain, you can use any email address with this domain as your From email address:
Sending from an email address not authorized
If you try to send using an email address that is not in your list of authorized addresses in your account, sending will be paused and you may see this notification on the Emails page:
Also, visitors that try to subscribe through your MailPoet subscription forms won't be able to do it, and this message will be displayed:
Here are the things to check in this case:
- Ensure that this FROM address is authorized in your MailPoet account;
- Check that the key you're using in the MailPoet > Settings > Key Activation belongs to the same account where your FROM address is authorized;
- Check your existing MailPoet emails for the FROM address that is not authorized (including Post Notification, Welcome Emails, and WooCommerce emails);
- Make sure you have updated the FROM address in your Settings > Basics tab >Default sender":
Authorizing free addresses
For security reasons, free email inbox providers don't allow a third party like MailPoet to send emails on their behalf. In other words, you cannot have your Gmail, Yahoo or Outlook address as your FROM address. However, MailPoet allows you to add free addresses to your list of authorized emails.
When sending your emails with the MailPoet Sending Service, we will rewrite the free addresses that are used to send from. For example, email@example.com will become firstname.lastname@example.org, as shown in this FROM example in a Gmail inbox: