Known Errors When Validating a MailPoet Key

x Your key is not valid

Error validating MailPoet Sending Service key, please try again later (Contact your hosting support to check the connection between your host and https://bridge.mailpoet.com)

Error validating Premium key, please try again later (Contact your hosting support to check the connection between your host and https://bridge.mailpoet.com)
This happens when there's something preventing the key check from running as expected.

You should contact your host and ask them to "curl bridge.mailpoet.com" from the server command line. Our bridge server only accepts secure connections over HTTPS, so the command should be:

curl https://bridge.mailpoet.com

This is a known problem with users using Altervista.


x Yikes, we can’t validate your key because:

• You’re on localhost or using an IP address instead of a domain. Not allowed for security reasons!
• Your host is blocking the activation, e.g. Altervista
• This website is on an Intranet. Activating MailPoet will not be possible.

Unfortunately, it's not possible to activate the key for an IP or if you're working locally.

Once the website is live and running, the key will work.


x Your key is not valid

Your MailPoet Sending Service key is already used on another site

Your Premium key is already used on another site.

You can only use one key per domain. If you have one key associated with one domain and want to use it on a different website, please follow these instructions: How to Change the Domain Associated with a key

If the key is associated with a www domain and you're no longer using www, you'll also need to follow these steps to reset the key and associate with the correct URL.


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