[FAQ] General

1. Does MailPoet have this feature?

Want to know if MailPoet has a specific feature without having to install the plugin? Try the live demo.

2. I'm trying to delete a subscriber and it's not working.

If you cannot delete a subscriber, it means they're probably added to the WordPress Users list or the WooCommerce Customers list. WordPress Users should be deleted as a User by going to the WordPress dashboard > Users page. Customers added to the WooCommerce Customers list can not be removed from this list or from the MailPoet plugin, unless you delete their order from the WooCommerce plugin. They can be marked as "Unsubscribed" though.

3. The "Open this email in your web browser" link works only in some browsers.

The "Open this email in your web browser" link works only in some browsers. Links from draft newsletters can only be opened by logged-in users. If the newsletter was not sent yet, you must be logged-in into the browser you're using to see the "Open this email in your web browser" link.

4. Does MailPoet use wp_mail?

It does not. Instead it uses PHPMail instead.

5. Is MailPoet GDPR compliant?

Yes, we are GDPR compliant. We do not have a Data Processing Agreement though. Our privacy notice can act as an agreement and GDPR takes this into consideration. By using our service, you acknowledge our Privacy Notice.

We suggest that you also add a link to our Privacy Notice in your own Privacy Notice page. What’s important is to make sure that your subscribers are aware that MailPoet delivers your email, if you send with MailPoet that is.

You can also read our Guide to Conform to GDPR.

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